Return & Refund Policy

At Lily and Rose Designs, customer satisfaction is important to us. Please review our return and refund policy below.

Damaged or Broken Items

If your cup arrives damaged or broken, please contact us within 7 days of delivery and provide photos of the damage. Once verified, you will receive a 100% refund or replacement at no additional cost.

 

Custom Orders

Because custom cups are personalized and created specifically for each customer, all designs are approved prior to production. If you wish to return a custom cup that is not damaged, you may receive a 75% refund of the purchase price.

 

Please note:

• The design must have been approved by the customer before production.

• The cup must be returned in its original condition.

• Shipping costs are non-refundable unless the item arrived damaged.

 

How to Request a Refund

To begin a refund request, please contact us with:

• Your order number

• Photos of the item (if damaged)

• A brief description of the issue

 

We will review your request and respond as quickly as possible.

Thank you for supporting Lily and Rose Designs! We appreciate your business and strive to provide high-quality products and excellent customer service.